1. Why choose WREA?

We offer a complete lighting service, encompassing design, development, and manufacturing, with the ability to customize both artistic fixtures and entire lighting solutions.

2. How can I cancel an order?

You can log in to the website to cancel your order directly on the order page, or contact us to help you cancel your order. Note: You will be notified by email once the order has been sent. Therefore, you cannot cancel the order after the goods have been shipped. If you insist that you do not want your package, you can contact us to return it after you receive it. Thank you for your understanding! Please refer to our Returns and Refunds Policy.

3. After I receive the lamp, can I return it if I don’t like it?

We support refunds after you receive the product, but you need to ship it to our designated shipping address at your own expense. We will start the refund process after we receive the product. After checking that there is no problem with the product, we will start the refund. Our refund will deduct our shipping cost and refund the principal amount of the product. To protect your interests and reduce the loss, we have a good plan as follows. We will take pictures and video before shipping, and we will ship it to you after you are sure you like it, but you need to make a note or contact customer service when you place your order to explain the situation.

4. Do you replace parts damaged during shipping free of charge?

Yes, we will give you free replacement parts if there is a defect from shipping or manufacturing. But you need to provide some photos and videos to prove the product is faulty.

5. What should I do if there is a problem during the installation?

We recommend checking if the parts of the luminaire are complete one week in advance of the installation. Our fixtures are very easy to install and can be installed by an average electrician. If there are some unsolvable problems during the installation process, you can contact customer service support for help. Note that violent operation is prohibited unless there is a very good solution.

6. Can I get a full refund because of quality issues?

We support a full refund due to quality issues. (Pictures are required as evidence.) We will also give you options:

1. We can send you a new replacement product.
2. If you don’t like it anymore, we’ll give you a full refund.

7. How long does it take to receive my product?

The overall time from order placement to final delivery is estimated to be 7 – 12 weeks. Please use this estimate for planning purposes before ordering. In the case of special products, our customer service will contact you to determine the time.

8. How long does it take to get shipping information?

Generally, the product will be handed over to the logistics provider after it is processed. It typically takes 1-3 days to get the logistics information after the products are handed over to the logistics provider.

9. Are bronze and black the same color?

Bronze and black are not the same color. If you need pure black, you need to confirm with our customer service because the production process is different.

10. I have a high ceiling. Can I customize the length of the rods or the length of the cord?

If the height of the ceiling is very high, you need to confirm the length of the rods, cord, and chain with our customer service.

11. What payment methods do you accept?

PayPal, Master Card, Visa Card, Google Pay, Apple Pay, American Express, Diners, Discover, Klarna

12. More information about the products: What kind of materials are used in our products?

Most of our products are made with high-quality brass and K9 crystal.

13. How should I prepare when shopping for lighting?

First, know your budget. Second, if possible, look for pictures from magazines that reflect your tastes. Third, gather fabric or color chips for any areas you want to redecorate.

14. What is the best way to install my new light or chandelier?

Installation instructions are included with every item we sell. If you are unsure about the installation, we recommend that you contact a licensed contractor or electrician.

15. How do I clean my fixture?

Before cleaning, make sure the current is off. Clean the metal parts with a soft cloth, dampened with a mild liquid soap solution. Wipe clean and polish with a very soft, dry cloth. Under no circumstances should any metal polish be used, as its abrasive nature may damage the protective coating on metal parts. Wooden parts can be polished with a fine furniture polish, but care should be taken to avoid getting the polish on metal surfaces. Never use an automatic dishwasher to clean glass or crystal shades. Line the sink with a towel and fill it with warm water and a mild liquid soap. Clean the glass or crystal with a soft cloth, rinse, and wipe dry.

16. Do your products come with any guarantee?

Yes, all of our products come with a 3-year manufacturer’s warranty that covers normal wear and tear.

17. Security and Privacy: Is it safe to order on the internet through Wrea?

Yes. Our website is powered by Shopify. All information is encrypted via SSL during transmission to ensure maximum security. For more information on security and privacy, please contact us.

18. Didn’t find what you were looking for?

Please contact us and we will get back to you as soon as possible.