Refund policy

30-Day Return Policy

WREA offers a 30-day return policy for eligible items. To qualify for a return:

  • Items must be unused, unassembled, and in their original condition and packaging.
  • All original tags, instructions, and inserts must be included.
  • Return requests must be initiated within 30 days of delivery.

How to Initiate a Return

To return an item, follow these steps:

Contact Us:
Email WREA Customer Service at hello@wrealight.com and provide:

  • Your order number.
  • The reason for the return.
  • Photos or videos of the item, if applicable.

Approval:
Once your return request is reviewed and approved, you will receive the correct return instructions and return address. Please do not mail any item back to the original shipping address, company contact address, or any warehouse address without prior written confirmation from WREA.

Packaging:
Securely package the item to prevent damage during transit. Include:

  • The original receipt or proof of purchase.
  • Your order number, product ID or name, and quantity.
  • A brief description of the issue with the product.

Return Address:
Please do not send any item back without return approval. After your return request is reviewed and approved, WREA will provide the correct return address based on your order, product type, and return reason.

Items sent back without prior approval may not be accepted or may experience processing delays. Some custom, made-to-order, oversized, or fragile lighting items may require a different return process.

Shipping:
Ship the item to the approved return address using your preferred shipping method, unless WREA provides a specific shipping method or carrier instruction.

Tracking Information:
Share the tracking number and a copy of the shipping receipt with WREA.

Return Shipping Costs

Defective or Damaged Items:
WREA will cover the return shipping costs for defective, damaged, mis-shipped, or lost orders when the issue is confirmed by WREA.

Change of Mind:
For returns due to personal preference, customers are responsible for round-trip shipping costs, including any customs fees or duties.

Note:

  • We recommend using a trackable shipping method or purchasing shipping insurance.
  • WREA is not responsible for lost or undelivered returns sent without approval or sent to an incorrect address.

Refund Process

Once WREA receives and inspects your returned item, we will notify you of the approval or rejection of your refund.

Approved Refunds:

  • Refunds will be issued to your original payment method within 10 business days.
  • Due to shipping, inspection, and banking processes, refunds may take up to 30 days to appear on your statement.

Rejections:

If a return is rejected, such as due to use, damage, or failure to meet return criteria, you will receive a detailed explanation.

Note:
Shipping fees are non-refundable unless the return is due to an error on WREA’s part.

Late or Missing Refunds

If you haven’t received your refund after the expected timeframe:

Check Your Account:
Verify your bank account or credit card statement to confirm if the refund has been processed.

Contact Your Bank or Credit Card Company:
Refund processing times can vary depending on the institution.

Contact Us:
If the issue persists, email us at hello@wrealight.com, and we’ll assist further.

Exchanges

WREA offers exchanges for defective or damaged items:

  • Follow the return process outlined above.
  • Specify the replacement item, including size and color preferences.
  • Once the original item is received and inspected, the replacement will be shipped.

Note:
If the replacement item is out of stock, a refund will be issued instead.

Non-Returnable Products

The following items cannot be returned:

  • Custom or made-to-order items.
  • Clearance or final sale items.
  • Items that have been used, assembled, or altered.
  • Items marked as “Non-Returnable” on the product page.
  • Gift cards.

Damaged or Defective Products

On Delivery:
Inspect your item for damage before signing for the package. If damage is visible, reject the shipment, ensure the driver notes the damage, and contact WREA Customer Service immediately.

Concealed Damage:
If you discover damage after delivery:

Contact WREA Customer Service within 48 hours of delivery and provide:

  • Your order number.
  • Photos or videos of the damaged item and packaging.

Please save all packaging and boxes. Do not dispose of the damaged item until instructed by WREA.

WREA will work with you to provide a replacement or refund, based on the confirmed issue and product availability.

We strive to make returns, refunds, and exchanges clear and manageable. For assistance, please contact WREA Customer Service.

Email: hello@wrealight.com
Phone: (+1) 323-570-8862
Hours: 9:00 - 18:00 EST
Company Contact Address: Unit 12, 210 W Main St, Ayer, MA 01432, United States

Please note: This company contact address is not a default return address. Returns must be approved first, and the correct return address will be provided after approval.