Before Installation

Check the Fixture, Parts, and Site Before You Begin

Once the fixture arrives, do not move straight into installation.
Check the product, parts, wiring point, ceiling condition, and working area first to help avoid delays, missing parts, or rework during installation.
Clear the table, island, bed, floor, or surrounding furniture before installation. Make room for ladders, tools, and safe handling, especially when glass parts are involved.
01

Check All Parts

After opening the package, review the fixture body, glass pieces, shades, rods, screws, canopy, manual, and included hardware. It is easier to resolve an issue before installation begins.
02

Inspect Glass and Fixture Body

Before installation, check the glass, shade, metal frame, and connection points. If anything is damaged, bent, or missing, keep the packaging and take clear photos before contacting us.
03

Confirm the Wiring Point

Check whether the ceiling or wall wiring point matches the planned installation location. If the junction box is off-center or the wiring condition is unclear, ask your installer to review it first.
04

Review Ceiling Support

For chandeliers, fan lights, or heavier fixtures, confirm that the electrical box, mounting point, and ceiling structure can support the fixture. Do not assume the existing light location is ready for every new fixture.
01

ORDER PROTECTION

We take communication, order records, and delivery preparation seriously for every lighting order. Whether it is a standard fixture or a project-based request, we aim to confirm key details before shipment whenever needed.

Installation guide

Select the fixture type below to find the installation guide that matches your light.
Lighting installation video thumbnail

Chandelier Installation Guide

For dining room, living room, and foyer chandeliers. Review the canopy, rods or chain, wiring sequence, and fixture mounting.
Lighting installation video thumbnail

Kitchen Island Lighting Reference

For linear pendants, multi-pendant arrangements, and island lighting. Review centerline placement, spacing, drop height, and alignment.
Lighting installation video thumbnail

Flush and Semi-Flush Light Reference

For bedrooms, hallways, entry areas, and lower ceilings. Review the mounting plate, ceiling fit, wiring point, and shade attachment.
Lighting installation video thumbnail

Wall Sconce Installation Reference

For bedside walls, hallways, mirror areas, and entry walls. Review wall wiring, mounting height, alignment, and fixture attachment.
Lighting installation video thumbnail

Ceiling Fan Light Reference

For bedrooms, living rooms, and lower-ceiling spaces. Review ceiling support, fixture mounting, fan components, blade clearance, and power testing.
Lighting installation video thumbnail

Staircase and Tall Space Reference

For staircases, open-height rooms, split-level homes, foyers, and tall spaces. Review drop length, staged assembly, and safe working space.
If none of the guide types above match your ceiling condition, wiring setup, or installation concern, please contact us for support before continuing.
Contact Support

FAQ

What should I check before installation?

Before installation, review the fixture body, glass pieces, shades, screws, rods or chain, canopy, manual, and included hardware.
If anything is damaged, bent, or missing, do not install it yet. Keep the packaging and photos, then contact us for support.

What if the glass arrives damaged?

Please keep the outer box, inner packaging, photos of the damaged glass, full fixture photos, and your order information.
These details help us review replacement parts, reshipment, or the next support step more quickly.

What if parts are missing?

Please check the manual and parts list first, then take photos of the parts you received.
If screws, rods, shades, glass pieces, or other components are missing, send us your order number and photos.

Do I need a professional installer?

For hardwired fixtures, heavier fixtures, ceiling fan lights, sloped ceilings, high ceilings, or complex ceiling conditions, we recommend working with a qualified installer.
This helps confirm wiring, support, and mounting position more safely.

What if the wiring point is not in the right place?

If the ceiling or wall wiring point is not aligned with the planned fixture location, ask your installer to review whether it can be adjusted.
You can also send us ceiling photos, wiring location, and product photos so we can help review the situation.

Can a chandelier be installed on a sloped ceiling?

Some chandeliers can work with sloped ceilings, depending on fixture structure, hanging method, ceiling angle, and whether an adapter is needed.
If you are unsure, send us ceiling photos and the product link before installation.

What if the light does not turn on or the dimming does not work?

First check the bulb type, wiring, switch, dimmer, and power connection.
If the issue continues, stop using the fixture, have the wiring reviewed by your installer, and send us the issue details with photos.

What if my installation setup is different from the guide?

If your ceiling, wiring, parts, or installation site is different from the guide, pause the installation first.
Send us product photos, ceiling photos, parts photos, and a short note about the issue so we can help review the next step.

Contact us

If you notice damage, missing parts, wiring misalignment, special ceiling conditions, or any uncertainty during installation, you can submit the details here. Clear photos help us review the issue and suggest the next step more quickly.

This site is protected by reCAPTCHA. Please review Google’s Privacy Policy and Terms of Service, as well as WREA’s Privacy Policy.

15% Off Selected Lighting Pieces

15% Off Selected Lighting Pieces

Bring home the fixture your space has been waiting for — now with 15% off for a limited time.

Explore More