If something arrives damaged, incomplete, or unclear, the first step is to keep the fixture, packaging, photos, and order details together.
That information helps us review the delivery condition, identify the affected parts, and move the issue through the right support path.
The clearer the record, the faster the review.
Safeguard your WREALIGHT fixture with our dedicated transit coverage. For insured shipments, we assume liability on verified transit damage to guarantee an efficient, zero-cost resolution.
Orders are placed through a secure website checkout process, helping customers feel more confident when purchasing high-value lighting.
Should any glass or component arrive damaged, your project won't be delayed. Simply send us a photo, and we will expedite a replacement part immediately—no lengthy investigations required.
Lighting fixtures require careful handling. We focus on protective packaging and shipment preparation to help reduce delivery risks.
If parts appear to be missing or incorrect after delivery, customers can contact us with order details so the issue can be checked.
For high-value, custom, or space-sensitive lighting, we recommend reviewing size, ceiling height, and placement before ordering.
If mounting method, hanging height, parts, or space fit are unclear before installation, customers can contact us for basic guidance.
Every fixture is backed by our rigorous quality control and a comprehensive warranty. If a defect emerges, our dedicated support team will swiftly provide a functional resolution to maintain your design’s integrity.
To provide you with a swift and precise resolution, a few clear details go a long way. Simply sharing your order number, a brief description, and photos of the item, packaging, and shipping label allows our team to bypass the guesswork and fast-track your solution.
For bespoke orders, specialized finishes, or multi-fixture projects, your dedicated consultant may request a few extra details to cross-reference with your original project specifications.
Our goal is simple: to respect your time, eliminate unnecessary delays, and keep your installation perfectly on schedule.
Our fulfillment system is reinforced by a structured transit protection policy, ensuring reliable oversight and accountability. Should delivery complications, verified damage, or missing components occur, claims are efficiently reviewed against official order records to provide a practical and secure resolution.
Please keep the outer packaging, product photos, shipping label, and order information, then Contact us as soon as possible.
Do not discard the packaging too quickly, and do not force installation before the issue is reviewed.
Clear photos and order records help us understand the situation and guide the next step more efficiently.
Please photograph everything you received, including parts, hardware, instructions, and fixture components. Include your order number and a short description of what looks incorrect.
This helps us compare the received items with the actual order and review what should happen next.
The most helpful details usually include your order number, purchase email, shipping label, packaging photos, product photos, photos of everything received, and a short description of the issue.
For custom orders, special finishes, multi-item purchases, project deliveries, or complex installation conditions, we may ask for more specific information.
Special orders may involve size, finish, quantity, installation conditions, custom communication, or project requirements.
To review the situation more accurately, we may need size confirmations, communication records, installation-site photos, parts photos, or other relevant details.
This helps make the review more accurate, not more complicated.
Yes.
If something about your product, packaging, delivery status, parts, or installation details does not look right, you do not need to decide alone whether it qualifies for support.
Contact us first, and we will let you know what information may be needed.
Yes.
If you are unsure about sizing, mounting location, hanging method, included parts, or ceiling conditions, contact us before installation. Confirming early is usually clearer than trying to solve the issue after setup.
We treat every lighting order as a significant project. Shipping insurance is an optional service available at checkout that provides full coverage against transit damage.
For all orders covered by insurance, we stand by our quality: if your product arrives damaged, our studio team will review your order details and photo documentation to arrange a prompt repair or replacement, ensuring your project remains on schedule.
For orders without insurance, we will still provide assistance and support for spare parts, though transit-related replacements may be limited. We highly recommend selecting insurance to ensure total peace of mind for your high-value items.
Review time can depend on how complete the information is, how clear the issue is, whether the order involves custom details, and whether further verification is needed.
Providing clear photos, packaging records, shipping labels, and order details from the beginning can help reduce unnecessary back-and-forth.
You can reach us through our contact or reply to the email address used for your order.
To help us review your request faster, please include your order number, purchase email, a short description of the issue, and any relevant photos.
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