Extra Protection
Insurance support is included as part of our order protection for issues that need additional handling.
100% GUARANTEE
100% No Hassle Easy Return Guarantee
30-Day Easy Returns
At WREA, we want every light to feel like the right fit for your home. If something isn’t quite right, eligible items may be returned within 30 days of delivery. Our team will review your request and help with the next best step, whether that’s a return, exchange, or refund based on our policy.
FREE SHIPPING
Complimentary standard shipping on all orders.
2-YEAR WARRANTY
Every fixture is covered by a two-year warranty for eligible product-related issues.
EXPERT SUPPORT
Lighting specialists ready to help you choose the right piece.
INSURANCE SUPPORT
Shipping insurance provides full protection against transit damage. If your order arrives damaged, simply email our studio team with your order number and photos, and we will promptly arrange a repair or replacement.
More Protection, Built In
Insurance Support
Insurance support is part of our order protection approach.
When an order issue requires additional handling, it can support the process alongside the order details and submitted records.
When an order issue requires additional handling, it can support the process alongside the order details and submitted records.
Insurance Support
When an order issue needs a more complete path forward, insurance support may be part of the process.
Order Records
Order details, photos, and issue notes help support the insurance-related handling process.
Extended Protection
Insurance support helps order protection go beyond standard support when additional handling is needed.
Not sure what to send? Contact us first, and we will let you know what information is needed.
Send the Details. We’ll Take It From Here.
Share your order details, issue note, and photos.
The next step may include a refund, replacement, parts support, or after-sales assistance.
Step One
Submit Order Details
Share your order number, order email, product name, and a short note about what happened.
Step Two
Upload Photo Records
Add clear photos of the carton, shipping label, full product, issue area, or missing part.
Step Three
We Review the Request
We use your order details and photos to move the request forward.
Step One
Submit Order Details
Share your order number, order email, product name, and a short note about what happened.
Step Two
Upload Photo Records
Add clear photos of the carton, shipping label, full product, issue area, or missing part.
Step Three
We Review the Request
We use your order details and photos to move the request forward.
FAQ
What should I do if my fixture arrives damaged?
Keep the outer carton, inner packaging, shipping label, and photos of the damaged area.
These details help us move faster with refund, replacement, or parts support.
What if parts are missing?
Send your order number, product photos, and a short note about the missing part.
We will help with parts support.
What if I received the wrong item?
Take photos of the product received, carton label, and order details.
After submission, we continue the review based on the order record.
How long does a refund take?
Once a refund is completed, it is usually returned to the original payment method within 10 days. Bank or payment provider timing may vary. For more details, please review our Refund Policy.
Where can I view insurance support?
You can view key information on our insurance support .
Do all fixtures include after-sales support?
Yes. Every lighting order includes two years of warranty coverage and after-sales support for product-related concerns.
Start a Request
For damage, missing parts, incorrect items, or product issues, clear photos help us move faster.
Support is currently open during business hours
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