Yes. If you are unsure about size, finish, installation, delivery timing, customization, or whether a fixture fits your space, we recommend contacting us before placing an order.

Start with the room, ceiling height, fixture location, or the lighting style you are considering. If you are still unsure, our Journal is a good place to explore room ideas, sizing notes, and lighting guides before making a decision

Not always. For standard products, the product page details are usually enough. If you are unsure about size, ceiling height, fixture placement, customization, or a project deadline, please Contact us before ordering.

Helpful details include the product link, room photos, ceiling height, fixture location, quantity, finish preference, and any installation concerns.

Yes. We provide complimentary guidance before you order. Share the product links, room type, ceiling height, and fixture location. We can help compare scale, style direction, room fit, and basic installation considerations.

Product dimensions are usually listed on the product page. If the size, drop height, cord length, or installation detail is not clear, contact us with the product link before ordering.

Please check the product page for bulb type, voltage, dimming, and related specifications. If the information is missing or unclear, contact us before checkout.

Product photos are provided to show the overall look, finish, and lighting effect. Natural materials, hand-finished surfaces, glass texture, lighting conditions, and screen settings may create slight visual differences.

Bulb inclusion depends on the specific fixture. Please check the product page carefully. If it is not stated clearly, contact us with the product link before ordering.

Fixture size depends on room size, ceiling height, furniture scale, and placement. For dining tables, kitchen islands, staircases, and entryways, width, drop height, and visual proportion are especially important. For more sizing notes and room-based lighting guidance, visit our Journal.

Measure the room size, ceiling height, furniture size, and the exact location where the fixture will be installed. For dining tables and kitchen islands, also measure table length, island length, and the distance from the fixture center to nearby walls or walkways. For step-by-step guidance, visit our Measurement Guide.

Start with the island length, ceiling height, and how the island is used. Longer islands may work better with multiple pendants or a linear fixture, while smaller islands may need fewer lights with cleaner spacing. If you are unsure about size, spacing, or fixture quantity, please contact us before ordering.

Ceiling height and ceiling type can affect fixture choice, hanging height, and installation method. If your ceiling is low, high, sloped, vaulted, or unusual, contact us before ordering so we can help review the basic fit.

Most lighting fixtures should be installed by a qualified electrician or installer. Final installation should follow local electrical codes, site conditions, and professional guidance.

No. Product prices do not include installation, labor, handling, storage, or uninstalling costs unless this is clearly stated in a separate written agreement.

Before installation, confirm the ceiling type, junction box location, fixture weight, drop height, voltage, dimming requirements, and all included parts. If anything looks unclear, contact us before proceeding.

Do not force installation. Take photos of the parts, instructions, and product components, then review our Size & Installation Guide. If you still need help, send us your order number, product link, and photos for support.

Some fixtures may support custom size, finish direction, cord length, quantity, or project-based requests. Custom details should be reviewed before checkout or production.

For custom sizing, finish direction, cord length, quantity, special installation needs, or project timing, please submit the details through our Custom Design page. Helpful information includes the product link, desired size, room photos, ceiling height, timeline, and any special requirements you want us to review.

Not every fixture can be customized. Custom availability depends on the product structure, material, finish, production method, and the specific request. Contact us with the product link and requested changes for review.

Custom or made-to-order items may not be returnable unless they are defective, damaged, mis-shipped, or otherwise covered under the applicable policy. Please review your custom order details carefully before checkout or production.

Yes. WREA offers free standard shipping on orders delivered within the United States. Expedited shipping and international shipping are also available, with timing and costs depending on the destination, product type, order size, and shipping arrangement. For more details, please review our Shipping Policy.

Many lighting orders require preparation, inspection, and protective packaging before shipment. Current policy estimates 10–25 business days for preparation and inspection. Once shipped, delivery typically takes 5–7 business weeks, with total delivery time generally estimated at 7–12 business weeks from order placement to final delivery.

Orders may ship from WREA’s fulfillment locations in Huizhou City, Guangdong Province, China, or Leominster, MA, United States, depending on inventory, product type, and order requirements.

Once your order ships, you will receive a shipping confirmation email with tracking information. If you do not receive tracking within the expected processing period, contact us with your order number.

WREA offers a 30-day return policy for eligible items. Items must be unused, unassembled, in original condition and packaging, and the return request must be initiated within 30 days of delivery. For full details, please review our Return Policy.

Please start a return request with your order number, reason for return, and photos or videos if applicable. Once your request is reviewed, we will provide the return address and further instructions. Please do not ship items back before receiving return instructions.

Please contact us within 48 hours of delivery. Include your order number, clear photos or videos of the damaged item, packaging, and shipping label. Save all packaging and boxes, and do not dispose of the damaged item until the case is reviewed.

Please photograph everything you received, including parts, hardware, instructions, packaging, and labels. Then contact us with your order number and a short description of what appears to be missing.

For defective, damaged, mis-shipped, or lost orders, WREA covers return shipping costs. For change-of-mind returns, customers are responsible for round-trip shipping costs and any applicable customs fees or duties.

Yes. If you have a product concern after delivery, contact us with your order number, product photos, and a clear description of the issue so we can review the situation.

If a part is missing, damaged, or requires review, contact us with the product name, order number, photos, and a description of the part needed. Availability depends on the fixture and order details.

Contact us with your order number, product photos, installation photos if available, and a short description of the issue. For electrical or safety concerns, consult a qualified electrician before continuing use.

After the returned item is received and inspected, approved refunds are issued to the original payment method within 10 business days. Due to shipping, inspection, and banking processes, it may take up to 30 days to appear on your statement.

For defective, damaged, mis-shipped, or lost orders, WREA covers return shipping costs. For change-of-mind returns, customers are responsible for round-trip shipping costs and any applicable customs fees or duties.