Find the Right Support
Search products, services, guides, or order support topics.
Try: custom lighting, ceiling height, installation, delivery, order support
Service Guide
Installation & Specs
Basic installation videos, product setup references, and pre-installation reminders.
Trade Commissions
Designer requests, contractor support, project purchases, multi-fixture orders, and trade inquiries.
Crating & Transit
Shipping timelines, tracking updates, packaging, delivery questions, and shipment concerns.
Returns & Exchanges
Review terms regarding custom commissions, damage claims, and product inspections upon receipt.
Orders & Payment
Order placement, payment, order changes, cancellations, invoices, and order confirmation.
Product Specifications
Detailed information regarding dimensions, bulb types, voltage compatibility, and hardware finishes.
Custom Commissions
Custom size, finish, cord length, quantity, multi-fixture orders, and special requests.
Structural Integration
Hanging height, ceiling conditions, sloped ceilings, low ceilings, and installation preparation.
Manufacturer's Warranty
Warranty questions, replacement parts, missing components, product concerns, and after-sales support.
FAQ
I am not sure which support topic to choose. What should I do?
Start with the closest topic, or use the contact form and describe what you need. If your request belongs somewhere else, we will guide you to the right support path.
Do I need a complete lighting plan before contacting you?
No. You can start with a room photo, ceiling height, product link, custom idea, order number, or a simple question. The more details you provide, the easier it is for us to review.
Can you help me check size, scale, or installation concerns?
Yes. You can share room size, ceiling height, fixture location, photos, or product links. We can help review basic fit, scale, placement, and installation-related questions before you move forward.
What should I provide for custom or project requests?
For custom or project requests, include size, finish direction, cord length, quantity, room photos, timeline, and any special requirements. We may ask for more details if the request needs further review.
Where should I go for an existing order issue?
For delivery updates, missing parts, damaged items, returns, exchanges, or after-sales questions, use the order support or contact path and include your order number, photos, and a short description.
Support requests are reviewed during business hours, 9:00 AM–6:00 PM EST.
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