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Refresh your dining room, living room, or bedroom with lighting that feels made for the space. Enjoy 15% off for a limited time.

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Still need help? Submit a request or contact us during business hours.

Dedicated Client Advisory

Lighting decisions often involve more than choosing a style. Fixture size, ceiling height, drop length, room layout, finish direction, bulb selection, installation conditions, and delivery timing can all affect whether a fixture works well in the space.

If you need help before ordering, we can review available product details, room measurements, ceiling conditions, finish questions, or installation-related concerns based on the information you provide. This may be helpful when comparing fixture sizes, planning a dining room chandelier, selecting pendants for a kitchen island, reviewing a staircase or entryway installation, or confirming whether a product may suit a lower ceiling.

After delivery, we can also assist with order-related questions, component concerns, replacement part requests, warranty review, and general post-delivery support. For electrical installation, wiring, ceiling structure, mounting safety, dimmer compatibility, or code-related questions, please work with a licensed electrician or qualified installer.

To help us review your request accurately, please include your order number if available, product name, room photos, ceiling height, key measurements, and any notes from your contractor or electrician.

You can Contact Our Specialists for product, sizing, order, or post-delivery support.

Structured Inquiry Submission

When contacting us about an order, delivery issue, product question, or room compatibility concern, the most helpful requests include clear context from the beginning. This allows us to review the situation more accurately and reduce unnecessary back-and-forth.

For active orders, please include your order number, product name, contact information, and a clear description of the question or issue. If your request involves delivery, damage, missing parts, replacement components, warranty review, or return eligibility, photos of the product, packaging, shipping label, and affected area may help us understand the situation more clearly.

For sizing, installation, or spatial compatibility questions, please provide room photos, ceiling height, fixture placement, table or island dimensions, wall or cabinet clearance, and any notes from your contractor or licensed electrician. These details are especially useful for dining rooms, kitchen islands, staircases, entryways, vaulted ceilings, and low-ceiling spaces.

Once your request is received, we will review the available information based on the order record, fixture type, product details, photos, and installation context. If additional details are needed, we may contact you before providing the next step.

Please Submit a Support Request to begin the review.

Operational Hours & Response Timeframes

Our support team reviews order questions, delivery issues, product requests, sizing concerns, return requests, warranty matters, and post-delivery support during regular business hours.

Our standard support hours are Monday through Friday, 9:00 AM to 6:00 PM Eastern Time. Requests submitted outside of business hours, over the weekend, or during major U.S. holidays will be reviewed on the next available business day.

For order changes, cancellation requests, address updates, custom details, or time-sensitive fulfillment questions, please contact us as early as possible. Once an order has entered production, packing, customization, or shipment preparation, some updates may no longer be possible.

To help us review your request more efficiently, please include your order number, product name, contact information, and a clear description of the issue. For delivery, damage, missing parts, or installation-related questions, photos and measurements may help reduce unnecessary back-and-forth.

For time-sensitive order adjustments, please review our Operational Guidelines before submitting your request.