We use the project details you submit only to review your lighting request, including room photos, floor plans, measurements, installation notes, and product-related questions.

We do not sell your project materials, share them for unrelated commercial use, or use them in our marketing without your permission. If the project is completed or you decide not to continue, project review materials that are no longer needed will be removed from our working records within 72 hours, unless certain information must be retained for order, legal, payment, or support record purposes.

For more details, please review our Privacy Policy.

We mainly support hotel lobbies, hotel corridors, commercial restaurants, brand showrooms, reception spaces, model residences, retail stores, office front areas, and multi-fixture requests.

If your space is different, you can still send photos and basic details first. We will review whether it is suitable for further discussion.

Yes.

A complete design package is not required at the first step.

Space photos, basic dimensions, ceiling height, installation location, estimated quantity, or reference images are enough to begin the review.

The clearer the information, the easier it is to review fixture direction, size, and custom feasibility.

Yes.

Commercial spaces often require more than one fixture, especially across multiple areas, different sizes, consistent finishes, or coordinated lighting directions.

You can send the estimated quantity and space type first. We will review the quantity, size direction, and next communication step.

Some fixtures can be discussed for size, finish, drop length, or selected structural adjustments.

Customization depends on the fixture style, quantity, structure, installation conditions, and production feasibility.

We cannot promise every customization before the details are reviewed.

The first details to confirm are space dimensions, ceiling height, installation location, estimated quantity, and how the space will be used.

These details affect fixture size, drop height, quantity planning, custom needs, quotation, and delivery communication.

If the product, quantity, size, and delivery needs are clear, quotation can move forward.

If the information is incomplete, we will first clarify the key details before deciding whether the request is for an existing product, adjusted specification, or custom direction.

This helps make the quotation more accurate and reduces later revisions.

Delivery timing depends on the fixture style, quantity, customization needs, production time, packaging, and shipping arrangement.

If your project has an opening date, renovation schedule, or installation deadline, include it when submitting the request so timing can be reviewed early.

High-value lighting is packed with protective measures before shipment.

If a fixture arrives damaged, incomplete, or with a clear shipping issue, keep the packaging, take photos, and contact us as soon as possible.

We will review the order details, photos, and issue information to help with the next step.

We recommend sending space photos, drawings or renderings, ceiling height, dimensions, installation location, estimated quantity, delivery timeline, and reference lighting direction.

A complete package is not required at the beginning.

Send the basic information first, and we will let you know what else may be needed.